Terms & Conditions
The company "Dimitris Almpantakis & Co." which will be referred to as The COMPANY, has created this online store selling products and services: www.albandakis.gr, www.albandakis.com, www.stonestories.gr www.stone-stories.gr which are governed by the following terms of use. Each user should read and fully and unconditionally accept all the terms before entering the store, and before making any transaction. If you do not agree you should not make any use or transaction. The COMPANY reserves the right to change those terms whenever necessary, and should notify any changes in the pages of this online store.
The COMPANY is responsible for the accuracy and completeness of the information provided in this e-shop regarding the online transactions / services. It is not responsible for any errors that occurred inadvertently during the entry of information in the pages of the store or any errors caused by unauthorized third party interventions in the information or products available.
The entire content of the shop, including logos, trademarks, trade names, images, graphics, photographs, texts, etc. are under the property of the COMPANY and are protected by the relevant provisions of Greek and European law and international conventions. Any copying, transferring or creating of any work based on this content or misleading the public about the real provider of this shop is prohibided. The reproduction, republication, uploading, posting, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written consent of the COMPANY.
Users agree and take the responsibility not to use this electronic shop for any use not in accordance with the relevant provisions of Greek and international law, or any use not in accordance to the purposes of the store which are to provide the products and services of the COMPANY.
The links provided in the store are purely informative. The COMPANY takes no responsibility for the linked content, as it has no control over it and does not provide any approval of it.
The COMPANY treats all information related to personal user information as confidential. All information is stored securely. Many items sold by the online store may differ slightly from the photos provided. This is because they are natural products and the form of each is unique. Where possible there may be given photos of different samples for a more complete picture before the purchase.
Withdrawal - Return Policy
1.1.Withdrawal before the Receipt of the Goods
(a) Before the shipment and until before the receipt of the Goods the cancellation is possible by sending an e-mail to the email address [email protected] or by phone at tel. 2103231661, [contact hours: Monday-Friday 10 am-6pm ., Saturday 10am. - 3μm. ]. After the cancellation, the Company will proceed with the interest-free refund process of the amount you may have paid (excluding the case of cash on delivery payment).
(b) The above refund will be made either by credit of your bank account or by credit of your credit / debit card, depending on the means of payment you used for your initial transaction, unless you expressly agree otherwise via email to be sent at [email protected]. If it is done with credit of your bank account, inform us via email and specifically at [email protected] for your account number (IBAN), the bank that maintains the account and the name of the beneficiary as it is mentioned in the account. For security reasons, the holder of the account number must be the same person who appears on the receipt / purchase invoice for the Goods you have returned to us.
Occasionally there may be a delay in crediting your credit / debit card which may be due to the bank. Please contact us either electronically at e-mail [email protected] and by phone tel. 2103231661, [contact hours: Monday-Friday 10am-6pm, Saturday 10am. - 3μm. ], if you have not received your credit within 14 calendar days.
1.3. Defective Goods
(a) The Company takes all possible measures so that all Goods (regardless of type) are specially and carefully packaged in order to reach you without damage. In very rare cases, however, there is a risk that one of the Goods will be damaged when it is sent to you. Also in very rare cases there is a case to receive Goods with a defect. For this reason and regardless of your above right of withdrawal which is not affected, we invite you to check the products upon receipt.
(b) In case you find that there is damage and / or a defect in the product, then given the responsibility of the Company for actual defects according to articles 534 et seq. of Civil Code and Law 2251/1994, please inform us by contacting us on the Company phone 2103231661, [contact hours: Monday-Friday 10am-6pm, Saturday 10am. - 3μm. ], telling us if you wish to have a new merchandise sent to you for replacement or if you wish to exercise your right of withdrawal. In the first option, you return the defective goods to us at the expense of the company and we send you at your own expense, if available, similar goods of the same value as the original. If you wish to exercise your right to withdraw and refund the money paid, your refund / credit can be made, either by crediting your bank account or by crediting your credit / debit card. If it is done with credit of your bank account, inform us via email and specifically at [email protected] for your account number (IBAN), the bank that maintains the account and the name of the beneficiary as it is mentioned in the account. For security reasons, the holder of the account number must be the same person who appears on the receipt / purchase invoice for the Goods you have returned to us.
Occasionally there may be a delay in crediting your credit card which may be due to the bank. Please contact us if you have not received your credit within 14 calendar days.